Return Policy
Welcome to ELEX CANADA Global Retail Store. We offer brand new factory unlocked original mobile phones directly from the manufacturer to you. We ship via FedEx Courier/ Canada Post from Ontario Canada to your destination.
By buying from us you agree that you have read and agreed to all our policies above and below:
RETURN ACCEPTANCE POLICY:
- Return requests can only be made within 30 days from order delivery date.
- Return for damaged/defective item must be made available back to us within 14 days from date of initial delivery.
- If item returned is customer damaged, up to 50% Restocking Fee may be applied.
- All returned box(es) unsealed/opened/tested/used goods are subject to up to a 25% Restocking Fee(excluding Security Phones/Devices where 50% Restocking Fees), regardless of return reason.
- We reserve the right to charge up to 20% Restocking Fee for "BUYER REMORSE" Return due to:
- Accidental Order
- Better price available
- No longer needed/Wanted
- Misrepresented return reason(Stating there is a problem that cannot be found by our technicians upon reviewing the returned product).
If you have any questions, please feel free to reach us.
Thank you.
By buying from us you agree that you have read and agreed to all our policies above and below:
RETURN ACCEPTANCE POLICY:
- Return requests can only be made within 30 days from order delivery date.
- Return for damaged/defective item must be made available back to us within 14 days from date of initial delivery.
- If item returned is customer damaged, up to 50% Restocking Fee may be applied.
- All returned box(es) unsealed/opened/tested/used goods are subject to up to a 25% Restocking Fee(excluding Security Phones/Devices where 50% Restocking Fees), regardless of return reason.
- We reserve the right to charge up to 20% Restocking Fee for "BUYER REMORSE" Return due to:
- Accidental Order
- Better price available
- No longer needed/Wanted
- Misrepresented return reason(Stating there is a problem that cannot be found by our technicians upon reviewing the returned product).
If you have any questions, please feel free to reach us.
Thank you.