Return Policy

Welcome to ELEX CANADA Global Retail Store. We offer brand new factory unlocked original mobile phones directly from the manufacturer to you. We ship via FedEx Courier/ Canada Post from Ontario Canada to your destination.
By buying from us you agree that you have read and agreed to all our policies above and below:
- Return requests can only be made within 30 days from order delivery date.
- Return for damaged/defective item must be made available back to us within 14 days from date of initial delivery.
- If item returned is customer damaged, up to 50% Restocking Fee may be applied.
- All returned box(es) unsealed/opened/tested/used goods are subject to up to a 25% Restocking Fee(excluding Security Phones/Devices where 50% Restocking Fees), regardless of return reason.
- We reserve the right to charge up to 20% Restocking Fee for "BUYER REMORSE" Return due to:
- Accidental Order
- Better price available
- No longer needed/Wanted
- Misrepresented return reason(Stating there is a problem that cannot be found by our technicians upon reviewing the returned product).
If you have any questions, please feel free to reach us.
Thank you.