FAQ's

1.How do I know that my order is confirmed?

Once you place an order, you will receive a confirmation Email. It will include your order number and estimated time of delivery

2. Can I modify my order after placing it?

Kindly note that we are simply ready to make changes to your request on the off chance that it has not been satisfied at this point. In the event that you need to transform anything in your request, if it's not too much trouble reach us through email info@elex.ca in side 24 hours in the wake of putting in your request. Tragically, after the request is satisfied you can't add new items to the request yet you can generally submit another request for the ideal items. In the event that you wish to eliminate items from your request, if you don't mind reach us at client service to drop the request so a new request can be put.

3. How can I track my order?

You will receive a mail with shipment details.  It will include the shipment number-AWB and name of the courier company. You can track your order at their website or you can also write to us at Email - info@elex.ca
And also track order from our website.

4. Are there any shipping charges?

We offering free shipping for standard shipping. Shipping your order depends on the delivery choices accessible in your general vicinity or country. Shipping cost may change and is depend upon your precise area and delivery alternative. Shipping relies upon the item requested, the all out weight, and where we're delivery to. 

 5. What are the different ways I can order?

You can order online through our website,
Over email info@elex.ca
 or Call us at 9052127171

For email and call orders, mention

  1. Name
  2. Complete Address 
  3. Email address
  4. Product to be ordered
  5. Phone Number

6. How long does it take for the order to arrive?

We transport the items inside 2 working long stretches of accepting the request. You can anticipate that your shipment should show up inside 5-6 working long periods of submitting the request. 

7. Can I have a different billing and shipping address?

Yes, the billing and shipping address can be different.

8. How can I get in touch with company

You can email us at info@elex.ca


or Call us at 9052127171

9. Can you expedite my product on priority?

The expedite delivery varies from region to region. If you want us to expedite your product, give us a call at customer support.

10. Why my Shipment is Delayed?

We transport the items inside 2 working long stretches of accepting the request. You can anticipate that your shipment should show up inside 5-6 working long periods of submitting the request. 

 11.How to cancel my Order?

It's very simple to cancel your order on Elex. You can contact us through e-mail at info@elex.ca or you can directly cancel it through our website.